Privacy

Effective date: April 11, 2024

This Privacy Policy covers all the data we collect when you use Routic (routic.io, app.routic.io), and utilize our products or services. If you do not agree with this policy, please refrain from accessing or using our Services or engaging with any other aspect of our business.

In this policy, when we mention “Routic”, "Routic route optimisation software", "we" or "us" we are referring to Fuvar.hu Kft. [02-09-083090, 3/1 Farkas Istvan str. 7626, Pecs, Hungary], the entity that oversees the information collected by Routic in connection with your use of the Services. In this policy, we refer to all the products and services provided by Routic as "Services."

The data we collect about you and your operations is only the data you provide to us when you use our Services.

Account Information: When you register for an account through the Service, you provide information such as your company, contact, user, and payment details.

Details about your customers or recipients and drivers: While using our Services, you also supply information about your customers and drivers, including their contact information and locations. For instance, when planning and assigning routes, you inform us about your customers' delivery locations, and contact data, as well as provide contact and location information for your drivers responsible for the deliveries.

Location Information: While using our app, Routic, requires access to your device's location to provide specific services and functionalities. Below are the details on how we use this information:

Fine Location (GPS and network-based location): We access fine location data of driver users are linked to your account to enable real-time location tracking of drivers. This feature is crucial for:

Assigning stops or routes to drivers based on current location to improve delivery efficiency.
Allowing users to track driver progress in real-time on a map.
Ensuring that location-based alerts and notifications are accurate and timely.

The location data is only accessed while the app is in use or running in the background (if explicitly allowed by your settings). We do not store your location data longer than necessary to provide our services and do not share this information with third parties without your explicit consent.

For users in the European Economic Area (EEA), the processing of location data is based on your consent, which you may withdraw at any time through the app settings. However, please note that withdrawing consent may affect the functionality of our service related to route planning and driver tracking.

Payment Information: When you register for specific paid Services, we collect certain payment and billing information. This may include designating a billing representative, providing their name and contact information, and supplying payment information like payment card details, which we securely process.

Your use of the Services: We track specific information about your interaction with our Services, such as the features you use and how you engage with them.

Device and Connection Information: We collect data about the devices you use to access the Services, including information about your connection type and device-related information covers your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference to approximate your location and enhance your Service experience.

Cookies and other tracking technologies: Routic employ cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels) to enable various functionalities and to recognize you across different Services and devices. You have the option to configure your web browser to decline cookies or receive alerts when cookies are being sent. Be aware that doing so may impact the proper functioning of some parts of our Services.

To provide the Services: We use information about your customers and drivers to offer you the Services. For instance, when planning routes, we use this information to identify specific customers on a route or assign a driver to a route. Other examples include sending route, address and recipient information to your drivers so they know where to go.

To enhance the Services: We analyze the way you use our services and the feedback you provide to create and implement new features.

To communicate with you about the Services: we utilize your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, providing customer support, and sending technical notices, updates, security alerts, and administrative messages.

To promote, market, and boost engagement with the Services: your contact information and data on your Service usage are used to send promotional communications tailored to your interests. These communications aim to increase your engagement with the Services and provide information about new features, survey requests, and newsletters. We also inform you about new product offers and promotions. You can control whether you receive these communications at any time by using the unsubscribe links in the messages.

Customer support: we utilize your information to resolve technical issues, address your requests for assistance, analyze crash information to improve the Services.

For safety and security: Information about you and your Service usage is employed to verify accounts and activity, monitor suspicious or fraudulent actions, and identify violations of Service policies.

To safeguard our legitimate business interests and legal rights: When required by law or deemed necessary to protect our legal rights, interests, and the rights of others, we use your information in connection with legal claims, compliance, regulatory matters, and disclosures related to the acquisition, merger, or sale of a business.

With your consent: We utilize your information when you have granted us specific consent for a purpose not listed above. For instance, we may publish testimonials or customer stories featuring your experiences with the Services, with your permission.

Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process your information only when we have a legal basis to do so under applicable EU laws. These legal bases are contingent on the Services you use and how you use them, and encompass the following:

Necessity for providing the Services, including operating them, delivering customer support, and offering personalized features to safeguard the Services' safety and security.
Satisfaction of a legitimate interest (not overridden by your data protection interests) for purposes like research and development, marketing and promotion of the Services, and protection of our legal rights and interests.
When you grant us consent for a specific purpose.
When processing your data is necessary to fulfill a legal obligation.

If you have consented to our use of your information for a particular purpose, you have the right to withdraw your consent at any time; however, this will not affect any processing that has already taken place. If we use your information because we or a third party (e.g., your employer) have a legitimate interest to do so, you have the right to object to such usage, although in some cases, this may result in ceasing the use of the Services.

Who can access the collected data: Only our personnel, employees, authorized external auditors and trusted third-party applications have access to your personal data. Government agencies may also access your personal data exclusively to fulfill legal obligations, or for law enforcement, ministerial, and debt collection purposes.

How we share the data we collect: We do not sell, trade, or rent any of the information we collect to third parties.

How we store and secure the data we collect: We utilize data hosting service providers within the EU to host the data we collect and implement technical safeguards to protect your data. Although we implement measures to secure your information, it's important to note that no security system is completely impenetrable. Due to the inherent nature of the internet, we cannot guarantee that data, whether in transit through the internet or stored on our systems, is entirely safe from intrusion by unauthorized parties. We will respond to inquiries regarding this matter within a reasonable timeframe.

All data exchange for our Services takes place over an SSL secured communication channel, ensuring encryption and protection with digital signatures.

We never store passwords in our database.